Privacy Introduction

These articles outline Repploy’s policy on how we manage the personal information we hold regarding our customers and other.  They apply to all operations within Repploy in Australia.  Not excluding visitors to our website.These articles outline Repploy’s policy on how we manage the personal information we hold regarding our clients and others.  They aplly to all operations within Repploy in Australia, not excluding visitors to our website.Repploy endeavours to use our best efforts in maintaining the privacy of your personal information and will only use it for the intended purposes that you have agreed to.This policy is a statement of our commitment to you.

Your Privacy is Important

This statement outlines how we manage the private information we hold about our clientele.  Inclusive of visitors to our website; it applies to all procedures and processes of Repploy within Australia.It is the policy of Repploy to respect the confidentiality and privacy of an individual’s information, Repploy is bound by the National Privacy Principles contained by the Privacy Act 1988 (as amended) in Australia.Repploy’s policy will be revised from time to time to reflect any new laws and technologies, changes to our operations and the most current Repploy Privacy Policy.Repploy will use our best efforts to ensure that the information you submit to us remains private, and is used only for the purpose you have agreed to.Repploy is governed by the Laws of Australia and will at times be required to disclose personal information when:
• Ordered by a court of Law 
• If you are in danger from another person or are a danger to another person 
• Mandatory reporting under the child safety act
• When written permission is given to do so.
This document reflects our commitment to you.

Purpose For Which We Hold Information

Repploy primarily holds personal information for the following:
• ASD/NDL Services- to assist you to ensure we are familiar with and are fully understand your needs and requirements
• Personalised mentoring / life skills mentoring programs
• Client and business management  - to assist you to ensure we are familiar with and are fully understand your needs and requirements
• Education and advocacy
• Marketing – upcoming events.

Senstive Information (Australia Only)

Sensitive information is a special classification of personal information under the Australian Privacy Act 1988.  It is information and or an opinion about you, including membership of a professional or trade association or membership of a trade union; criminal record; health or disability, etc. As outlined in the Australian Privacy Act, Sensitive information can in most cases only be disclosed with your consent

Personal Information Collected On Repploy.com

Referral purposes for service.

Storage of Information

Protection and privacy of your information is important to us, regardless of how this information is disclosed; wether by phone, mail, internet, and other electronic mediums, refer, and or in person.  Repploy store all personal information in a combination of secure computer storage facilities and on occasion locked paper based files.  Repploy takes steps to protect personal information we hold from misuse, loss, unauthorised access, modification or disclosure.Protection and privacy of your information is important to us, regardless of how this information is disclosed; wether by phone, mail, internet, and other electronic mediums, refer, and or in person.  Repploy store all personal information in a combination of secure computer storage facilities and on occasion locked paper based files.  Repploy takes steps to protect personal information we hold from misuse, loss, unauthorised access, modification or disclosure.Records of information may need to be stored for significant amount of time, nevertheless  when this information is no longer required all personal identification records and details will be securely destroyed.

Documentation Of Personnel Information

Repploy commits to generally stating why your information is required and what purpose it will be used for, including to whom it will be disclosed. Repploy commits to generally stating why your information is required and what purpose it will be used for, including to whom it will be disclosed. Repploy is governed by the Laws of Australia and will at times be required to disclose personal information when:
• Ordered by a court of Law 
• If you are in danger from another person or are a danger to another person 
• Mandatory reporting under the child safety act
• When written permission is given to do so.

Types Of Personal Information Held By Repploy

• Personal information submitted and obtained in relation to Diagnosis, Support services, Medical records, Health and Mental Health Assessments, Reports.
• Personal information submitted and obtained in relation to Diagnosis, Support services, Medical records, Health and Mental Health Assessments, Reports.
• Personal information submitted by and obtained for service, data base and sources in connection to the individuals service program. 
• Personal triggers and Interventions for all ASD and NDL services inclusive of but not limited to disclosure of advocacy on behalf of an individual.
• Care team practioners in relation to holistic service where appropriate and with clients / individuals permission.
• Staff Information
• Workplace and performance information• Employment/Education relevant report and information • Information obtained in maintaining client and business relationships.

Management Of Personal Information

Repploy staff resect the confidentiality of the individuals’ privacy and customer information.  Breaches of your privacy are taken very seriously and will result in disciplinary actions taken dependant on severity.Repploy ensures that the management of personal information disclosed to Repploy is in accordance with this statement and the relevant privacy acts.

Disclosures

We may disclosed your personal information for the purposes for which it is primarily held or for a related secondary purpose and in some cases we may only disclose information with your consent.We may disclosed your personal information for the purposes for which it is primarily held or for a related secondary purpose and in some cases we may only disclose information with your consent.We do not disclose information about your individual visits to the Repploy website, or personal information that you provide such as your name, address, email, address, telephone number etc., to any outside parties, except when we believe we are under a lawful duty of care to do so.

How We Keep Personal Information Accurate And Up To Date

Repploy endeavours to ensure that the personal information it holds is accurate and up to date.  Information can be updated via phone or electronic processes.Repploy endeavours to ensure that the personal information it holds is accurate and up to date.  Information can be updated via phone or electronic processes.

Inquiries And Complaints

You can make further inquiries or complaints about our privacy policy to our privacy office You can make further inquiries or complaints about our privacy policy to our privacy office
 Email: privacy@repploy.com.au
If you are not satisfied with our response to your complaint you can contact the office of Federal Privacy Commissioner https://www.oaic.gov.auIf 
Or the Disability Commissioner https://www.odsc.vic.gov.au/making-a-complaint

Access

Subject to some exemptions that are set out in the Australian National Privacy Principles; you can gain access to the personal information we hold about you.We do refuse access if it would interfere with the privacy rights of other persons, or if it breaches any of the confidentiality that attached to that information.
To make a request to access your personal information, you will need to complete an application form verifying your identity and specifying what information you require.  
Please contact our Privacy office for more information.
You should also anticipate that it may take a little time to process your application for access as there may be a need to retrieve this information from storage and review the information in order to determine what information may be provided.

Feedback

Feedback can be submitted via email to info@repploy.com.au or via text message 0450 061 171. 
Any feedback that is submitted through this capacity becomes the property of Repploy.
This feedback information may be used for testimonials, success stories, survey response and marketing purposes or to contact you for further feedback.
Feedback can be submitted via email to info@repploy.com.au or via text message 0450 061 171.  Any feedback that is submitted through this capacity becomes the property of Repploy.

Changes To Our Privacy Statements

Repploy will post any changes to our privacy policy on our website www.repploy.com.au inclusive of and not restricted to how and why we collect, use and store personal information; inclusive of whether we will disclose it to anyone.
Please direct all inquiries and concerns regarding our privacy policy through our privacy offie on info@repploy.com.au